By virtue of having excellent understanding of the engineering software, programming skills and presence in multiple global locations, Neilsoft is able to help its customers by providing Training, Help-desk and Support services to the End Users; as well as Application Maintenance and Enhancement Services to their Development teams.
It’s always a challenge for any organization to ensure its users of various engineering applications are well-trained and well-supported, so that they can efficiently perform their required tasks. Neilsoft provides the Level 2 support (over phone or email) so as to help users in answering their technical questions and/or suggesting the best way to use the specific engineering software. Our Level 3 support includes trouble shooting and debugging by qualified programming engineers, to provide any required fixes to the software as well as recommend/develop further improvements and enhancements.
We also have the ability and expertise to provide Global support from our back-offices in India as well as short-term local support across any geographical locations of our client.